People records
Person and employment details from UKG Pro, used when a question needs the current employee.
UKG Pro + PaperThread
Connect UKG Pro so PaperThread can answer people questions and flag bank gaps from the employee record.
How it integrates with UKG Pro.
Bank gaps
Account number, routing number, sort code and IBAN are read so missing bank details can be flagged. PaperThread does not write bank details back.
Allowed updates
First name, last name, work email, job title and department can be updated only where the UKG Pro connection permits it.
No leave read
This connection does not read leave. PaperThread does not surface leave signals from UKG Pro.
How PaperThread puts that
context to work.
Read context
Answer people questions from the UKG Pro employee record.
Prepare actions
Prepare a follow-up from a bank gap.
Route work
Send the next step to the person who owns it.
Update supported items
Update first name, last name, work email, job title or department only where permitted. Bank details are not written.
Hand off to a person
Assign a person when UKG Pro cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It answers people questions from the UKG Pro record and flags bank gaps, so the next step uses the current employee rather than a pasted export.
Person details, employment details, and bank account, routing number, sort code or IBAN. Bank details are read so gaps can be flagged. Leave is not part of this connection.
Only where permitted, and only for first name, last name, work email, job title or department. PaperThread does not write bank details, salary or tax id back to UKG Pro.
No. UKG Pro stays the system of record for employee data. PaperThread uses that record to answer, flag bank gaps, and record the PeopleOps work around it.
PaperThread keeps the case open, assigns a human step, and records what still needs to happen. An unsupported UKG Pro action is not marked done.
A workspace admin enters the UKG Pro hostname, web service username, password and Customer API Key. The credentials are stored in the credential vault. This connection does not use OAuth.
Related integrations
Browse all integrations →
HiBob
Another HRIS people record when the employee is not held in UKG Pro.
Slack
The private DM where a UKG Pro question, nudge or approval can be sent.
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Google Drive
Approved policy files that sit alongside UKG Pro employee context.
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ADP
Payroll context for pay questions that start from a UKG Pro employee record.
Connect UKG Pro to PaperThread.
Answer from the UKG Pro record and flag bank gaps, and keep anything the connection cannot finish with a person.