Policies and handbooks
Google Docs and text files from the Drive folders a workspace admin selects.
Google Drive + PaperThread
Connect Google Drive so PaperThread can use policies and handbooks from the folders you select as sources for answers.
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How it integrates with Google Drive.
Selected folders
PaperThread reads the folders you choose. A partial return is not the whole Drive.
Read only
PaperThread does not create, edit, or delete a Google Drive file.
Source for answers
Approved files sit beside a question so the answer can cite the current policy.
How PaperThread puts that
context to work.
Read context
Answer from Google Drive policies and handbooks in the folders you select.
Prepare actions
Prepare a follow-up when a policy file still needs a person.
Route work
Send the next policy step to the person who owns it.
Update supported items
PaperThread does not write files back to Google Drive. A change stays open until someone updates the document in Drive.
Hand off to a person
Assign a person when the Google Drive connection cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It uses policies and handbooks from the Google Drive folders you select as sources for answers. This connection is read only.
Google Docs and text files in the folders a workspace admin selects. Drive file metadata is read with those files. A partial return is not the whole Drive.
No. PaperThread does not create, edit, or delete a Google Drive file. A document change stays with a person in Drive.
No. Google Drive stays the file record. PaperThread uses selected policies and handbooks when answering, and keeps unfinished work with a person.
PaperThread keeps the case open and assigns a human step. File writes are not supported, so they are not marked done.
A workspace admin connects Google Drive with OAuth, then selects the folders to index. The connection uses read-only Drive access.
Related integrations
Browse all integrations →
Connect Google Drive to PaperThread.
Answer from the Google Drive folders you select, and leave anything unfinished with a person.