PaperThread

Slack + PaperThread

Connect Slack so people can ask PaperThread in a private DM, and so nudges, approvals and reminders can be sent there.

Slack logo
PaperThread

How it integrates with Slack.

Direct messages

An employee asks PaperThread in a private Slack DM. PaperThread does not read Slack channels or group history.

Nudges and reminders

PaperThread sends a nudge to a blocker or a reminder, with a link back to the case.

Approvals

An approval DM can include Approve, Snooze, or Route for approval, using the same approval rules as Today.

Thread record

Sending a Slack DM adds a Thread event with the message id and status.

How PaperThread puts that
context to work.

Read context

Use the private DM and the Slack identity for that request.

Prepare actions

Draft the nudge, reminder or approval before it is sent.

Route work

Send the approval or nudge to the right person in a Slack DM.

Update supported items

Post the DM where permitted. Slack does not update HRIS records.

Hand off to a person

If Slack identity is missing, fall back to email or the app and keep a person on the case.

Common questions, clear answers.

Answers for this connection, including what PaperThread can read and what still needs a person.

It lets an employee ask PaperThread in a private DM, and it sends nudges, approvals and reminders there. The outcome is recorded in a Thread.

Connect Slack to PaperThread.

Let questions, nudges, approvals and reminders happen in a private Slack DM, and keep the outcome in a Thread.