Company files
Files from the OneDrive folders a workspace admin selects.
OneDrive + PaperThread
Connect OneDrive so PaperThread can use company files from the folders you select as sources for answers.
How it integrates with OneDrive.
Selected folders
PaperThread reads the folders you choose. A partial return is not the whole OneDrive.
Read only
PaperThread does not create, edit, or delete a OneDrive file.
Source for answers
Approved files sit beside a question so the answer can cite the current policy.
How PaperThread puts that
context to work.
Read context
Answer from company OneDrive files in the folders you select.
Prepare actions
Prepare a follow-up when a OneDrive file still needs a person.
Route work
Send the next policy step to the person who owns it.
Update supported items
PaperThread does not write files back to OneDrive. A change stays open until someone updates the document in OneDrive.
Hand off to a person
Assign a person when the OneDrive connection cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It uses company OneDrive files from the folders you select as sources for answers. This connection is read only.
Files in the folders a workspace admin selects. A partial return is not the whole OneDrive account.
No. PaperThread does not create, edit, or delete a OneDrive file. A document change stays with a person in OneDrive.
No. OneDrive stays the file record. PaperThread uses selected company files when answering, and keeps unfinished work with a person.
PaperThread keeps the case open and assigns a human step. File writes are not supported, so they are not marked done.
A workspace admin connects OneDrive with OAuth, then chooses the folders to index. The connection uses read-only file access.
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Connect OneDrive to PaperThread.
Answer from the OneDrive folders you select, and leave anything unfinished with a person.