PaperThread

Microsoft Teams + PaperThread

Connect Microsoft Teams so people can ask PaperThread in a private 1:1 chat, and so nudges, approvals and reminders can be sent there.

Microsoft Teams logo
PaperThread

How it integrates with Microsoft Teams.

Private chat

An employee asks PaperThread in a private 1:1 Teams chat. PaperThread does not read Teams channels.

Nudges and reminders

PaperThread sends a nudge to a blocker or a reminder, with a link back to the case.

Approvals

An approval message can include an action, using the same approval rules as Today.

Thread record

Sending a Teams message adds a Thread event for that notification.

How PaperThread puts that
context to work.

Read context

Use the private 1:1 chat and the Teams identity for that request.

Prepare actions

Draft the nudge, reminder or approval before it is sent.

Route work

Send the approval or nudge to the right person in a private Teams chat.

Update supported items

Post the private chat where permitted. Microsoft Teams does not update HRIS records.

Hand off to a person

If Teams identity is missing, fall back to email or the app and keep a person on the case.

Common questions, clear answers.

Answers for this connection, including what PaperThread can read and what still needs a person.

It lets an employee ask PaperThread in a private 1:1 chat, and it sends nudges, approvals and reminders there. The outcome is recorded in a Thread.

Connect Microsoft Teams to PaperThread.

Let questions, nudges, approvals and reminders happen in a private Teams chat, and keep the outcome in a Thread.