Private chat
An employee asks PaperThread in a private 1:1 Teams chat. PaperThread does not read Teams channels.
Connect Microsoft Teams so people can ask PaperThread in a private 1:1 chat, and so nudges, approvals and reminders can be sent there.
An employee asks PaperThread in a private 1:1 Teams chat. PaperThread does not read Teams channels.
PaperThread sends a nudge to a blocker or a reminder, with a link back to the case.
An approval message can include an action, using the same approval rules as Today.
Sending a Teams message adds a Thread event for that notification.
Use the private 1:1 chat and the Teams identity for that request.
Draft the nudge, reminder or approval before it is sent.
Send the approval or nudge to the right person in a private Teams chat.
Post the private chat where permitted. Microsoft Teams does not update HRIS records.
If Teams identity is missing, fall back to email or the app and keep a person on the case.
Answers for this connection, including what PaperThread can read and what still needs a person.
Let questions, nudges, approvals and reminders happen in a private Teams chat, and keep the outcome in a Thread.