Company mailbox
The connected Outlook mailbox is the From address for case email. This is separate from Outlook Calendar.
Outlook + PaperThread
Connect Outlook so PaperThread can send case email and read replies from a company mailbox.
How it integrates with Outlook.
Send and reply
PaperThread can send a case email and reply on that thread from the connected mailbox.
Recent inbox
Recent inbox messages can be read so a reply can join the case. That return is not the whole mailbox.
Not a people record
Outlook here is mailbox data. PaperThread does not treat it as an HRIS employee record.
How PaperThread puts that
context to work.
Read context
Read recent inbox messages on the connected Outlook mailbox when a case needs the reply.
Prepare actions
Prepare the case email or reply before it is sent.
Route work
Send the email to the person the case is waiting on.
Update supported items
Send a case email or a reply only where the mailbox permits it. PaperThread does not delete Outlook messages.
Hand off to a person
Assign a person when the Outlook mailbox cannot finish the email.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It uses a company Outlook mailbox to send case email and to read replies. This connection is separate from Outlook Calendar.
The connected mailbox identity, and recent inbox messages so a reply can be matched to a case. A partial inbox return is not every message in the mailbox.
It can send a case email or a reply from the connected mailbox. PaperThread does not delete mailbox messages, and it does not write employee records.
No. Outlook stays the mailbox. PaperThread uses it for case email, and keeps unfinished work with a person.
PaperThread keeps the case open and assigns a human step. An email that cannot be sent is not marked done.
A workspace admin connects the company Outlook mailbox with Microsoft OAuth. The mailbox is then used for case email send and replies.
Related integrations
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Connect Outlook to PaperThread.
Send case email from Outlook, keep replies with the case, and leave anything unfinished with a person.