Enrolment rows
Enrolment records returned by Maxwell Health, including plan name and status when the row includes them.
Maxwell Health + PaperThread
Connect Maxwell Health so PaperThread can answer Sun Life enrolment questions and flag missing or lapsed coverage from the rows that come back.
How it integrates with Maxwell Health.
Coverage gaps
Missing or lapsed coverage is flagged from the enrolment rows that come back, including a row marked waived, pending, or terminated.
Sun Life
Maxwell Health is the Sun Life enrolment record. Plan name and coverage tier are read only when the row includes them.
Read only
PaperThread does not write enrolment or coverage back to Maxwell Health.
How PaperThread puts that
context to work.
Read context
Answer Maxwell Health Sun Life enrolment questions from the rows that come back.
Prepare actions
Prepare a follow-up when missing or lapsed coverage is flagged.
Route work
Send the next step to the person who owns it.
Update supported items
PaperThread does not write enrolment or coverage back. A gap the read cannot close stays open with a person.
Hand off to a person
Assign a person when the Maxwell Health connection cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It answers Maxwell Health (Sun Life) enrolment questions and flags missing or lapsed coverage from the rows that come back.
Enrolment rows returned by Maxwell Health. Plan name, coverage tier and status are used when the row includes them. A partial return is not a complete member list.
No. PaperThread does not write enrolment or coverage back to Maxwell Health, and it does not enrol a worker from this connection.
No. Maxwell Health stays the Sun Life benefits record. PaperThread answers enrolment questions and flags missing or lapsed coverage from the rows that come back.
PaperThread keeps the case open and assigns a human step. Enrolment writes are not supported, so they are not marked done.
A workspace admin pastes a Maxwell Health API key and an optional company or employer ID. The key is stored in the credential vault. This connection uses an API key, not OAuth.
Related integrations
Browse all integrations →
Nest
A pension scheme when a Maxwell Health question also needs retirement context.
Slack
The private DM where a Maxwell Health question or approval can be sent.
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Google Drive
Approved policy files that sit alongside Maxwell Health enrolment context.
Gusto
Payroll context when a Maxwell Health enrolment question also needs pay.
Connect Maxwell Health to PaperThread.
Answer Maxwell Health Sun Life enrolment questions, flag missing or lapsed coverage, and keep anything unfinished with a person.