Enrolment rows
Enrolment records returned by Benefitfocus, including plan name and status when the row includes them.
Benefitfocus + PaperThread
Connect Benefitfocus so PaperThread can answer enrolment questions and flag missing or lapsed coverage from the rows that come back.
How it integrates with Benefitfocus.
Coverage gaps
Missing or lapsed coverage is flagged from the enrolment rows that come back, including a row marked waived, pending, or terminated.
Plan and tier
Plan name and coverage tier are read only when the enrolment row includes them.
Read only
PaperThread does not write enrolment or coverage back to Benefitfocus.
How PaperThread puts that
context to work.
Read context
Answer enrolment questions from the Benefitfocus rows that come back.
Prepare actions
Prepare a follow-up when missing or lapsed coverage is flagged.
Route work
Send the next step to the person who owns it.
Update supported items
PaperThread does not write enrolment or coverage back. A gap the read cannot close stays open with a person.
Hand off to a person
Assign a person when the Benefitfocus connection cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It answers enrolment questions and flags missing or lapsed coverage from the Benefitfocus rows that come back, so the next step uses those records.
Enrolment rows returned by Benefitfocus. Plan name, coverage tier and status are used when the row includes them. A partial return is not a complete member list.
No. PaperThread does not write enrolment or coverage back to Benefitfocus, and it does not enrol a worker from this connection.
No. Benefitfocus stays the benefits record. PaperThread answers enrolment questions and flags missing or lapsed coverage from the rows that come back.
PaperThread keeps the case open and assigns a human step. Enrolment writes are not supported, so they are not marked done.
A workspace admin pastes a Benefitfocus API key and an optional company or employer ID. The key is stored in the credential vault. This connection uses an API key, not OAuth.
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Nest
A pension scheme when a Benefitfocus question also needs retirement context.
Slack
The private DM where a Benefitfocus question or approval can be sent.
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Google Drive
Approved policy files that sit alongside Benefitfocus enrolment context.
Gusto
Payroll context when a Benefitfocus enrolment question also needs pay.
Connect Benefitfocus to PaperThread.
Answer enrolment questions from Benefitfocus, flag missing or lapsed coverage, and keep anything unfinished with a person.