Enrolment rows
Enrolment records returned by Benefex, including plan name and status when the row includes them.
Benefex + PaperThread
Connect Benefex so PaperThread can answer Benifex OneHub UK enrolment questions and flag coverage gaps from the rows that come back.
How it integrates with Benefex.
Coverage gaps
Coverage gaps are flagged from the enrolment rows that come back, including a row marked waived, pending, or terminated.
Benifex OneHub
Benefex is the Benifex OneHub UK enrolment record. Plan name and coverage tier are read only when the row includes them.
Read only
PaperThread does not write enrolment or coverage back to Benefex.
How PaperThread puts that
context to work.
Read context
Answer Benefex Benifex OneHub UK enrolment questions from the rows that come back.
Prepare actions
Prepare a follow-up when a coverage gap is flagged.
Route work
Send the next step to the person who owns it.
Update supported items
PaperThread does not write enrolment or coverage back. A gap the read cannot close stays open with a person.
Hand off to a person
Assign a person when the Benefex connection cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It answers Benefex (Benifex OneHub) UK enrolment questions and flags coverage gaps from the rows that come back.
Enrolment rows returned by Benefex. Plan name, coverage tier and status are used when the row includes them. A partial return is not a complete member list.
No. PaperThread does not write enrolment or coverage back to Benefex, and it does not enrol a worker from this connection.
No. Benefex stays the UK benefits record. PaperThread answers Benifex OneHub enrolment questions and flags coverage gaps from the rows that come back.
PaperThread keeps the case open and assigns a human step. Enrolment writes are not supported, so they are not marked done.
A workspace admin pastes a Benefex API key and an optional company or employer ID. The key is stored in the credential vault. This connection uses an API key, not OAuth.
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Connect Benefex to PaperThread.
Answer Benefex Benifex OneHub UK enrolment questions, flag coverage gaps, and keep anything unfinished with a person.