Open issues
Open issue status, summary, and requester, when the Jira Service Management row includes them.
Jira Service Management + PaperThread
Connect Jira Service Management so PaperThread can answer questions from open issues and requests.
How it integrates with Jira Service Management.
Requests
Service requests that are still open, used when a support question needs the current request.
Comments and status
A comment or a status change can be written only where permitted, and only after approval.
Not a people record
Jira Service Management here is support data. PaperThread does not treat it as an HRIS employee record.
How PaperThread puts that
context to work.
Read context
Answer questions from open Jira Service Management issues and requests.
Prepare actions
Prepare a follow-up when an open issue still needs a person.
Route work
Send the next support step to the person who owns it.
Update supported items
A comment or a status change can be written only where permitted, and only after approval. Anything else stays open with a person.
Hand off to a person
Assign a person when the Jira Service Management connection cannot finish the action.
Common questions, clear answers.
Answers for this connection, including what PaperThread can read and what still needs a person.
It answers questions from open Jira Service Management issues and requests. This is support data, not an HRIS employee record.
Open issues and requests, including status, summary, and requester when the row includes them. A partial return is not a complete issue list.
A comment or a status change can be written only where permitted, and only after approval. Other issue changes stay with a person in Jira Service Management.
No. Jira Service Management stays the support record. PaperThread answers open issue questions and keeps unfinished work with a person.
PaperThread keeps the case open and assigns a human step. An unsupported Jira Service Management action is not marked done.
A workspace admin enters the Atlassian site, account email, and API token. The token is stored in the credential vault. This connection uses an API token, not OAuth.
Related integrations
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Connect Jira Service Management to PaperThread.
Answer open Jira Service Management questions, and leave anything unfinished with a person.